Aged Care Water Safety & Compliance | Bertram and Son

Aged Care Water Safety & Compliance Obligations

Is your facility truly compliant?

When it comes to water safety in your facility, guessing isn’t an option. Are your residents, staff and visitors completely safe? These are important questions for any aged care facility responsible for maintaining a safe environment.

Under the Aged Care Act and current Legionella control guidelines, your facility needs to show proof of compliance, not just good intentions. Unmanaged water systems create real risks: Legionella growth in warm water systems, scalding at hot water outlets, and contaminated water flowing back through cross-connections. Bertram and Son manages all of this for you, backed by a digital compliance portal that gives you full visibility over your records.

Book a Compliance Check

Manage All Four Services With One Team

Managing these services across multiple contractors can make it harder to keep track of testing schedules, create gaps in compliance records and increase costs. Bertram and Son handles all four critical water safety services through one dedicated team.

This provides a consistent approach to temperature monitoring, microbiological sampling, TMV testing and backflow prevention, while making it easier to keep track of what has been tested and when.

The work itself involves detailed checks. When testing a warm water TMV, technicians isolate the individual outlet and run water through a calibrated test rig until the reading stabilises. Technicians then adjust the valve to the required maximum temperature for aged care outlets, reseal it, and check it to confirm it is fully calibrated.

For aged care, the same focus on testing, documentation and ongoing management applies across the four services.

What Water Safety Services Does Your Facility Need?

Proactive asset management helps address water safety risks before they become larger problems. Bertram and Son provides four key compliance services for aged care facilities:

  • Outlet temperature monitoring, to catch anomalies before they become a risk
  • Routine microbiological water sampling, for early Legionella detection
  • Thermostatic mixing valve (TMV) testing, to keep delivery temperatures safe while allowing hot storage that prevents Legionella growth
  • Annual backflow prevention testing, to protect your facility’s drinking water supply

Your Digital Compliance Portal

Every asset, test result and report is recorded in our compliance portal in real time, so you always have current, audit-ready records without chasing paperwork.

  • Full asset register for your facility
  • Complete test history across all four services
  • Reports available anytime, in real time

Why Choose Bertram and Son?

Managing water safety and compliance in an aged care facility requires consistent testing, accurate records and a proactive approach to risk management. Bertram and Son brings these key requirements together through one dedicated team and digital compliance system.

  • One dedicated team: Manage outlet temperature monitoring, microbiological water sampling, TMV testing and backflow prevention through one experienced service provider.
  • Centralised compliance records: Keep your asset register, testing history, results and reports together in one digital compliance portal for easier access and auditing.
  • Proactive water safety management: Regular testing and monitoring help identify potential issues early, supporting ongoing Legionella risk management and safer water systems.
  • Consistent testing and documentation: A single team manages the testing process and records, helping reduce gaps that can occur when multiple contractors are involved.
  • Servicing across QLD, NSW and ACT: Bertram and Son supports aged care facilities across these regions with ongoing water safety and compliance services.
  • Built for aged care requirements: Services are focused on the specific water safety risks faced by aged care facilities, including Legionella, scalding and backflow risks.

With Bertram and Son, aged care facilities can manage their key water safety requirements through one team, one system and one consistent approach.

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Talk To The Experts Today

    Frequently Asked Questions

    Is backflow prevention testing required every year?
    Yes, annual backflow prevention testing is required to protect your facility's drinking water supply from contamination.
    What does Bertram and Son’s compliance portal include?
    Real-time access to your facility's asset register, complete test history and reports across all four water safety services.
    What is the maximum safe hot water temperature for aged care facilities?
    Thermostatic mixing valves must be set so hot water does not exceed 45°C at aged care outlets, in line with legislated requirements.

    We pay respect to the Traditional Custodians and First Peoples of NSW, ACT and Queensland and acknowledge their continued connection to their country and culture.