BERTRAM AND SON PTY LTD (ABN 79 667 786 914) – PRIVACY POLICY

Bertram and Son Pty Ltd, its successors and assigns, respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose your personal information when you engage with our business, whether online, by phone, by email or in person.

In this Privacy Policy, “you” means any person who provides personal information to us, and “we”, “us” or “our” means Bertram and Son Pty Ltd.

By providing personal information to us, you consent to its collection, use and disclosure in accordance with this Privacy Policy.

If you do not wish to provide personal information, you are not required to do so. However, this may affect our ability to provide you with our services.

1. What Personal Information We Collect

We may collect personal information relevant to our building and construction services, including:

• your name
• phone number
• email address
• residential or business address
• project site address
• billing details
• payment information
• details about your building project, enquiry or service request
• photographs or site images relevant to your project
• any information you provide when requesting a quote or consultation
• information collected through forms on our website
• information from correspondence, including emails and phone calls

We may also collect technical data when you use our website, such as:

• IP address
• browser type
• device information
• pages visited
• session data
• referring websites

If we receive personal information from third parties, such as consultants, contractors or referrers involved in your project, we will handle that information in accordance with this Privacy Policy.

2. How We Collect Personal Information

We collect personal information:

• when you contact us for a quote or enquiry
• when you engage us for building, renovation or construction services
• when you submit a form on our website
• when you communicate with us by phone, email or in person
• through cookies and analytics tools on our website
• from third parties involved in your project, where appropriate

3. Why We Collect and Use Personal Information

We collect and use personal information to:

• respond to enquiries and provide quotes
• manage and deliver building and construction services
• communicate with you about your project
• issue invoices and process payments
• comply with legal and regulatory obligations
• manage subcontractors and suppliers relevant to your project
• improve our website and services
• conduct internal record keeping
• send marketing communications, where you have consented

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided.

4. Disclosure of Personal Information

We may disclose personal information to:

• employees, contractors and subcontractors engaged on your project
• suppliers and consultants relevant to your build
• professional advisers including accountants and legal advisers
• payment processors
• IT service providers and website hosts
• regulatory authorities where required by law
• courts, tribunals or law enforcement where legally required

Some third party providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.

If our business structure changes, including sale or transfer of assets, personal information may be transferred as part of that transaction.

5. Cookies and Website Analytics

Our website may use cookies and analytics tools, including Google Analytics, to collect information about how visitors use the site.

Cookies help us:

• understand website traffic
• improve website functionality
• deliver relevant advertising

Cookies do not identify you personally unless you provide personal information through our website.

You can adjust your browser settings to refuse cookies, although this may affect website functionality.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We use secure systems, password protection and appropriate administrative safeguards.

While we take reasonable precautions, no data transmission over the internet can be guaranteed as completely secure.

7. Access and Correction

You may request access to the personal information we hold about you, subject to the Privacy Act 1988 (Cth).

If you believe any information we hold is inaccurate, incomplete or out of date, please contact us and we will take reasonable steps to correct it.

An administrative fee may apply for access requests where permitted by law.

8. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us in writing with details of your complaint.

We will investigate and respond within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

The current version will always be available on our website. Continued engagement with our services after changes are made indicates acceptance of the updated policy.

10. Contact Us

For privacy enquiries, access requests or complaints, please contact:

Bertram and Son Pty Ltd
ABN 79 667 786 914
compliance@bertramandson.com.au
1800 826 675