Aged Care Water Safety & Compliance | Bertram and Son

Aged Care Water Safety & Compliance

Compliance You Can Prove, Not Just Promise

Under the Aged Care Act and current Legionella control guidelines, your facility needs to show proof of compliance, not just good intentions. Unmanaged water systems create real risks: Legionella growth in warm water systems, scalding at hot water outlets, and contaminated water flowing back through cross-connections. Bertram and Son manages all of this for you, backed by a digital compliance portal that gives you full visibility over your records.

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What Aged Care Water Safety Compliance Covers

Four core services, delivered by one team:

  • Outlet temperature monitoring, to catch anomalies before they become a risk
  • Routine microbiological water sampling, for early Legionella detection
  • Thermostatic mixing valve (TMV) testing, to keep delivery temperatures safe while allowing hot storage that prevents Legionella growth
  • Annual backflow prevention testing, to protect your facility’s drinking water supply

One Team, Four Services, No Gaps

Juggling multiple contractors for these services creates compliance gaps and pushes up costs. Bertram and Son handles all four with one dedicated team, so nothing falls through the cracks.

As an example of how hands-on the work is: when testing a warm water TMV, our technicians isolate the individual outlet, run water through a calibrated test rig until the reading stabilises, then adjust the valve to the legislated maximum of 45°C for aged care before resealing and confirming it’s fully calibrated. That level of detail applies across all four services.

Your Digital Compliance Portal

Every asset, test result and report is recorded in our compliance portal in real time, so you always have current, audit-ready records without chasing paperwork.

  • Full asset register for your facility
  • Complete test history across all four services
  • Reports available anytime, in real time
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Talk To The Experts Today

    Frequently Asked Questions

    Is backflow prevention testing required every year?
    Yes, annual backflow prevention testing is required to protect your facility's drinking water supply from contamination.
    What does Bertram and Son’s compliance portal include?
    Real-time access to your facility's asset register, complete test history and reports across all four water safety services.
    What is the maximum safe hot water temperature for aged care facilities?
    Thermostatic mixing valves must be set so hot water does not exceed 45°C at aged care outlets, in line with legislated requirements.

    We pay respect to the Traditional Custodians and First Peoples of NSW, ACT and Queensland and acknowledge their continued connection to their country and culture.